Skills & Competencies for Order Fulfillment Clerk I

Order Fulfillment Clerk I job profile

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JOB SUMMARY for Order Fulfillment Clerk I

Receives and processes orders for materials and merchandise.

JOB RESPONSIBILITIES for Order Fulfillment Clerk I

Utilizes order tracking and CRM systems to process orders, record prices, delivery dates, inventory status, maintain customer information and other data related to each transaction. Confirms orders, updates shipping status, and notifies customers of any backorder or delivery delays. Researches and resolves order errors and updates the system. May prepare packing lists or other order-related documentation.

Order Fulfillment Clerk I SALARY RANGE

BASE 50%
$41,011
TOTAL 50%
$41,371
Job Level
A01
Job Code
OF13000037
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Order Fulfillment Clerk I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Order Fulfillment Clerk I skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Order Fulfillment Clerk I

1 Job Family Competencies – Data Entry
Proficiency Level -2
Skill definition-Transcribing information into an electronic medium such as a computer or other electronic device.
Level 1 Behaviors
(General Familiarity)
Documents key concepts and components from the data entry manual.
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Level 2 Behaviors
(Light Experience)
Compiles records to accurately enter data on record management systems.
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Level 3 Behaviors
(Moderate Experience)
Prepares for the possibility of wasting time, money, and resources by analyzing accurate and timely data.
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Level 4 Behaviors
(Extensive Experience)
Engages in the development of data entry procedures to drive successful data entry system implementation.
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Level 5 Behaviors
(Mastery)
Develops new processes, methods, and procedures to improve the accuracy of data entry services.
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2 Job Family Competencies – Document Processing
Proficiency Level -1
Skill definition-Converting, capturing, and processing data into digital formats to allow document integration into business processes.
Level 1 Behaviors
(General Familiarity)
Explains the best practices and principles in converting documents to various electronic formats.
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Level 2 Behaviors
(Light Experience)
Collects and compiles documents from various sources for review and processing.
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Level 3 Behaviors
(Moderate Experience)
Prepares documents for processing by extracting the structure and layout of document content.
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Level 4 Behaviors
(Extensive Experience)
Monitors the processing of documents to ensure compliance with protocols and standards.
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Level 5 Behaviors
(Mastery)
Keeps abreast with the industry best practices in document processing to increase workflow efficiency.
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3 Order Fulfillment Clerk I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Clerk I
Proficiency Level - 4
5 Competency for - Order Fulfillment Clerk I
Proficiency Level - 5

5 soft skills or competencies (core competencies) for Order Fulfillment Clerk I

1 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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2 Core Competencies – Time Management
Proficiency Level -2
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Discusses workplace barriers and issues that may affect time management.
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Level 2 Behaviors
(Light Experience)
Collects and compiles information in an organized manner to finish tasks efficiently.
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Level 3 Behaviors
(Moderate Experience)
Handles workplace obstacles to maintain focus and manage time efficiently.
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Level 4 Behaviors
(Extensive Experience)
Improves processes to organize workloads of teams efficiently.
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Level 5 Behaviors
(Mastery)
Keeps current on the latest working models on time management to drive organizational productivity.
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3 Order Fulfillment Clerk I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Order Fulfillment Clerk I
Proficiency Level - 4
5 Competency for - Order Fulfillment Clerk I
Proficiency Level - 5

Summary of Order Fulfillment Clerk I skills and competencies

There are 0 hard skills for Order Fulfillment Clerk I.
9 general skills for Order Fulfillment Clerk I, Data Entry, Document Processing, ERP Systems, etc.
5 soft skills for Order Fulfillment Clerk I, Attention to Detail, Time Management, Followership, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Order Fulfillment Clerk I, he or she needs to be proficient in Attention to Detail, be proficient in Time Management, and be proficient in Followership.

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